TERMS & CONDITIONS

This website is owned by: RAAW By Trice

This page contains the terms and conditions which applies when you place an order at RAAW By Trice website or pages. Please read these Terms and Conditions carefully before placing an order or subscribing to our newsletter. By ordering Products from RAAW By Trice and its pages, you agree to be bound by these Terms and Conditions that we reserve the right to change at any time. If you are under 16, you must inform a parent or guardian about our privacy policy to obtain their agreement to the privacy policy before registering, subscribing or placing an order with us.

We respect the privacy rights of our visitors and recognise the importance of protecting the information collected about them. Our online e-commerce platform is hosted by Shopify Inc. Your data is stored through Shopify’s data storage, databases and the general Shopify application. Shopify store your data on a secure server behind a firewall.

CONFIRMATION

When your order is received, you will be emailed an order confirmation. We reserve the right not to deliver in the event that stock levels were incorrect at the time of receiving your order. In the event that we are unable to deliver your order we will inform you and cancel the order.

PAYMENTS AND CARDS

The price for the product is the price stated at the time of ordering at www.raawbytrice.eu. Reservations are made for printing errors, price changes or sold out items. The price of any delivery is stated on your order in euros incl. VAT, but excl. delivery costs.

Please note that local import charges (customs duty, sales tax) may occur depending on your region or country. These charges are at your own expense.

We accept:

Visa

Mastercard

Apple Pay

Pay Pal

RAAW By Trice will not draw the amount from your account until your order has been shipped. You can view your account once the transaction is complete.

DELIVERY

FREE SHIPPING ON ALL EUROPEAN ORDERS

We process orders every day and strive for a fast and easy delivery. All products are shipped with UPS from our warehouse – with delivery usually within 3-5 working days.

We will send you an automatic notification confirming your tracking details once your order has been dispatched to allow you to track your delivery.

NOTE! Due to circumstances beyond our reasonable control, extended delivery times may occur.

THIRD PARTY

Certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies.

PAYPAL

PayPal allows secure payment from your bank account, credit card or PayPal account.

PRICING

All products are sold in EURO (€). RAAW By Trice retains the right to change prices at any time. Please note that local import charges (customs duty, sales tax) may occur depending on your region or country. These charges are at your own expense.

COPYRIGHT NOTICE

All content available on this website, including, but not limited to, text, graphics, logos, button icons, images, audio clips, video clips, data compilations and software, and the compilation thereof (the “Content”) is the property of RAAW By Trice, and is protected by United States and international copyright laws. The trademarks, logos and service marks displayed on this website (the “Trademarks”) are the registered and unregistered marks of RAAW By Trice, our affiliates, our licensors or our partners, in the United States and other countries, and are protected by United States and international trademark laws. All other trademarks not owned by us, our affiliates, our partners or our licensors that appear on the website are the property of their respective owners, who may or may not be affiliated with, connected to or sponsored by us. You may not use RAAW By Trice´s or its partners’ or affiliates’ trademarks and trade dress in connection with any product or service without the express permission of RAAW By Trice.

The Content of this website, and the site as a whole, is intended solely for personal, noncommercial use. You may download, print and store selected portions of the Content, provided you (1) use these copies of the Content only for your own personal, non-commercial use, (2) do not copy or post the content on any network computer or broadcast the content in any media, and (3) do not modify or alter the content in any way, or delete or change any copyright or trademark notice.

No right, title or interest in any downloaded materials is transferred to you as a result of any such downloading. RAAW By Trice retains all its intellectual property rights in any Content you download from this website.

You may not without the prior written permission of RAAW By Trice use any computer code, data mining software, “robot,” “bot,” “spider,” “scraper” or other automatic device, or program, algorithm or methodology having similar processes or functionality, or any manual process, to monitor or copy any of the Web pages, data or content found on this site or accessed through this site. You also may not engage in the mass downloading of files from this site, use the computer processing power of this site for purposes other than those permitted above, or flood this site with electronic traffic designed to slow or stop its operation.

Except as noted above, you may not copy, download, reproduce, modify, publish, distribute, transmit, transfer or create derivative works from the Content without first obtaining written permission from RAAW By Trice.

ORDER CANCELLATIONS

We at RAAW By Trice work hard to help you get your orders as quickly as possible. As soon as the payment is accepted and the order is confirmed, it is immediately in the process to be shipped. This, unfortunately, means NO changes can be made to your order once it is placed.

ORDER ISSUES

If you have any problems with your order (not received, not what you were expecting, etc.) PLEASE contact us so that we can make it right. We truly want to please our customers and will always try our hardest to resolve any situations that come up.

If your order arrives damaged or defective, please contact us immediately at concierge@raawbytrice.com so we are able to assist you and resolve the issue. We will happily replace any damaged items, however, a photograph as proof of the damage/defect is required. If an item is missing from your order, please provide a photo of everything you received, as well as the packaging and proof of payment. We ask that you please contact us within 48 hours of receiving your package if an item is missing from your order. With photographic proof, you do not need to go through the return process in order to receive a replacement or a refund. At this time, we are not able to refund items that arrive damaged.
Please keep in mind that the products you are buying are natural so some variation from batch to batch is normal (slight changes in color for example). This does not have an effect on the product’s efficacy and is safe to use for the duration of their 12-18 months shelf-life.

REFUNDS + EXCHANGES

You can change or withdraw your order if it has not been shipped from our warehouse at our customer service concierge@raawbytrice.com as soon as possible. We will do everything we can to help you.

If you have changed your mind or are not fully happy with the goods in your RAAW By Trice delivery, you will be entitled to a refund or an exchange (where stock is available) within 30 days of receiving your order as long the items are in their original condition. Contact us at customer service concierge@raawbytrice.com for detailed information on how to return your products.

Please note that return shipping costs will not be refunded.

You have a 2-year right to make a complaint. Your complaint must reach us without delay. Products purchased through the RAAW By Trice webshop can be returned within 30 days from the date of purchase.

COOKIES

We use cookies to collect information about your use of our online services. Cookies help us remember who you are and other information about your visits. They can help display the information on a website in a way that matches your interests.

NEWSLETTER + MARKETING OPT-IN AND OPT-OUT PROVISION

We offer you the chance to receive news and beauty updates which, include alerts for new products, features, enhancements, special offers, contests, events of interest, and one-off marketing promotions. You can opt-out of receiving these updates, if you wish. Marketing communications you subscribe to will only be sent by RAAW By Trice.

You have the right to ask us not to use your personal information for marketing. At all times, we will offer you the opportunity to unsubscribe from any service or update to which you have subscribed, if you change your mind. Whenever you receive direct marketing from us, we will tell you how to unsubscribe. To opt out of direct mail, please contact our Customer Care team: concierge@raawbytrice.com

TESTIMONIALS

If you give us feedback, we may use it to improve our services and we may publish it online or offline to promote our business and our services. We will ask for your permission before we publish it.

COMMENTS AND REVIEWS ON OUR ONLINE SERVICES + PAGES

If you wish to submit a comment or feedback on a product, collection, on our website, picture, post, blog or article featured on our services and pages (including Instagram, Facebook, Pinterest) we may, but are not obliged to, publish your comment online or offline to promote our business and our services. We will collect your name or username which will be displayed next to your comment. Your email address will not be published, but we may use your email address to contact you in relation to your comment.

RAAW By Trice will never provide, sell or share your information to third parties. All information entered on this site is encrypted and secure. We care for the security and privacy of all our customers. We respect your personal data. You are in control, and you can opt out at any stage.

Thanks again for being a RAAW customer!

RAAW By Trice
Nikolaj Plads 30
DK-1067 Copenhagen K
Denmark

CVR 40845739